• Course bookings will only be regarded as definite when a completed booking form or written confirmation has been received by Training Solutions (NI) Ltd.
• All Courses prices are ex VAT – Add 20% VAT to all course fees shown.
• Course fees include lunch, tea, coffee, training materials and any examination costs unless otherwise specified.
• Payment is due prior to the commencement of the course and non-receipt may result in exclusion from the course.
• Substitutions will only be permitted up to the commencement of the course.

Cancellation Policy

We understand that it may be necessary for you to cancel your course booking. If you do cancel, it is very important that you let us know immediately in order to incur no charges for your booking.

You must provide us with notice of cancellation by email to info@trainingsolutionsni.co.uk  Failure to do so will mean your cancellation will not be processed, and full payment for the course will apply.  If you provide us with notice of cancellation 14 days before the date of the commencement of the course, then no charge will be applicable. If you provide us with notice of cancellation between 7 to 14 days before the date of commencement of the course, a cancellation fee of 20% will be charged.

Should you not inform us by email or in writing that you will not be attending the course, then the full invoice amount is applicable.  This policy also applies to those who commence courses and decide to drop out before the course is complete.